Accepting Insurance Plans & Self Pay
Accepting insurance plans in MA & RI and Self-Pay in all other states
You will consult with a licensed and qualified healthcare provider. All doctors and specialists on Mediex are verified and follow standard medical guidelines.
Yes. For many health concerns, virtual consultations are just as effective as in-person visits. Doctors can review your symptoms, medical history, reports, and guide you with the right treatment or next steps.
It’s helpful to keep:
Virtual mental health services connect you with licensed therapists and psychiatrists through secure video conferencing. After scheduling an appointment, you'll receive a link to join your session from any device with internet access. Sessions function just like in-person visits, allowing for real-time conversation, assessment, and treatment in a private, confidential setting.
Yes! Research consistently shows that virtual psychiatric and mental health services are nearly as effective as traditional in-person services for most conditions, including anxiety, depression, PTSD, and many others.
Our virtual mental health services effectively treat anxiety disorders, depression, PTSD, panic disorder, ADHD, stress and burnout, chronic worry, sleep-related concerns, postpartum issues, mood disorders, and many other mental health conditions.
Yes! Our virtual mental health services include specialized providers who work with adolescents (ages 13+) and seniors. We understand that different age groups have unique mental health needs, and our therapists are trained in age-appropriate approaches to ensure the best outcomes.
We offer same-day and next-day appointments for virtual mental health services, depending on provider availability. Many patients are able to schedule their first session within 24-48 hours of initial contact. We understand that when you're ready to seek help, timely access matters.
No, insurance is not required to access our virtual mental health services. We offer affordable self-pay options with transparent pricing. However, if you do have insurance, we accept most major plans, which can significantly reduce your out-of-pocket costs.
Online behavioral health treatment is delivered through secure video conferencing from the comfort and privacy of your home. You'll meet with licensed specialists who provide the same high-quality care you'd receive in person, but with greater convenience and accessibility. All you need is a smartphone, tablet, or computer with internet access.
Yes. Research shows that telehealth behavioral health services are just as effective as in-person treatment for most conditions. Many patients find virtual care more accessible and comfortable, which can actually improve treatment outcomes. Telehealth eliminates barriers like transportation, reduces stigma, and makes it easier to maintain consistent attendance.
Yes. Our board-certified physicians can prescribe FDA-approved medications for substance use disorders, including Medication-Assisted Treatment (MAT) for opioid and alcohol addiction. We also provide medication management for co-occurring mental health conditions that may accompany substance use disorders.
Your privacy is completely protected. Your health information is never shared without your written consent, except in rare circumstances required by law (such as imminent danger to self or others). Our providers adhere to strict confidentiality standards.
Absolutely. We encourage family involvement when appropriate and offer family therapy sessions. Family participation can significantly enhance treatment outcomes. We also provide education and support services to help family members understand behavioral health conditions and learn how to provide effective support.
If your provider determines you need more intensive treatment such as inpatient rehabilitation, partial hospitalization, or intensive outpatient programs, we'll help coordinate appropriate referrals to quality treatment facilities. We remain involved in your care during transitions and can provide ongoing support after you complete higher-level programs.
While our telehealth platform is not designed for emergency crisis intervention, we can help you develop a crisis plan and connect you with appropriate emergency resources. If you're experiencing a mental health emergency, please call 988 (Suicide and Crisis Lifeline) or go to your nearest emergency room.
Treatment duration varies based on individual needs and goals. Some patients benefit from short-term focused interventions (8-12 weeks), while others require longer-term care for chronic or complex conditions. Your provider will work with you to develop a timeline that supports your recovery goals, with flexibility to adjust as needed.
Yes, we accept most major insurance plans. Coverage and out-of-pocket costs vary by plan. Our team will verify your benefits and explain your coverage before your first appointment. We also offer affordable self-pay options and flexible payment plans for those without insurance or who prefer to pay privately.
Relapse is often part of the recovery process, not a failure. If you experience a relapse, we'll work with you to understand what happened, adjust your treatment plan, and reinforce strategies for moving forward. Our judgment-free approach means you can be honest about setbacks so we can provide the support you need to get back on track.